Keeping your account safe has always been important to us, and today we are taking another step forward. Two-Factor Authentication, or 2FA for short, is now available on the Club Penguin Journey support site.
With 2FA, logging in requires more than just a password. You will also need a special code from your phone. It is a quick extra step, but it makes your account much harder for anyone else to access. We highly encourage all players to set it up.
How to Set Up 2FA
Getting started with 2FA only takes a few minutes.
First, enable 2FA from your account settings:
- Log in to the support site
- Visit your user page
- Find the Two-Factor Authentication section
- Click Enable Two-Factor Authentication
- Check your email and click the confirmation link to continue
Next, connect your authenticator app:
- After confirming your email, you will be taken to the setup page
- Download an authenticator app like Google Authenticator
- Scan the QR code or enter the provided key manually
- Enter the code shown in your app to verify
- Before finishing, make sure to save your backup codes somewhere safe
- Losing these backup codes could lock you out of your account permanently. Make sure these are somewhere you can find them!
When You Will Be Asked for a Code?
Once you have set up 2FA, you will be asked for a verification code:
- Every time you log in to the support site
- When you log in from a new device or after resetting your password
- About once every 30 days when logging into the game from a trusted device
This small extra step helps protect your account from unauthorized access, even if someone else knows your password.
What to Know About Backup Codes
Backup codes are provided when you set up 2FA. They are there for you if you ever lose access to your authenticator app.
Keep these things in mind:
- Each backup code can only be used one time
- Store your codes somewhere safe where only you can access them
- Never share your backup codes with anyone
- Always keep at least one backup code available in case of emergencies
Turning Off 2FA
We strongly recommend keeping 2FA enabled at all times. However, if you do need to disable it, you can do so by:
- Logging in to the support site
- Visiting your user page
- Navigating to the Two-Factor Authentication section
- Clicking Disable Two-Factor Authentication
- Entering your current 2FA code
- Confirming the change by clicking the link sent to your email
This extra confirmation step is there to make sure only you can make changes to your account security.
Need Help Setting Up 2FA?
If you lose access to your authenticator app, run out of backup codes, or have any trouble setting things up, our support team is here to help. Reach out to us anytime and we will make sure your account stays safe and secure.
Until next time…Waddle On!
The Club Penguin Journey Team
